Ekurhuleni Metropolitan Municipality has introduced the concept of Customer Care Areas for your convenience. This one-stop service delivery point provides you with integrated access to services and information. The following services are rendered at all customer care areas:

• Payment and account-related services;
• Logging and following up of all complaints;
• Provision of information related to all services in the Metro;
• Liaison with and referral to line departments where necessary;
• Booking of facilities and services;
• Provision of a multi-purpose community care front desk;
• Provision of a “one-stop Metro-wide” customer care service to all the customers of Ekurhuleni; and
• Switchboard and call centre related services.

Alberton

• Area Manager: +2711-999-0010
• Credit Control: +2711-999-2848, +2711-999-3581
• Property Valuation (Assessment Rates): +2711-999-2365, +2711-999-0150
• Clearances:  +2711-999-5203,  +2711-999-2383
• Refunds:  +2711-999-2883
• Legal Collections:  +2711-999-2362, +2711-999-2372
• Housing and Sundry Debtors:  +2711-999-2349, +2711-999-2132, +2711-999-2878
• Cash Collection:  +2711-999-2377, +2711-999-2375

Eden Park

• +2711-999-2677,  +2711-999-2674

Tokoza

• +2711-999-2212, +2711-999-2699