Ekurhuleni Metropolitan Municipality

Customer care centre (CCC)RSS

Ekurhuleni Metropolitan Municipality has introduced the concept of Customer Care Areas for your convenience. This one-stop service delivery point provides you with integrated access to services and information. The following services are rendered at all customer care areas:

  • Payment and account-related services;
  • Lodging and following up of all complaints;
  • Provision of  information related to all services in the Metro;
  • Liaison with and referral to line departments where necessary;
  • Booking of facilities and services;
  • Provision of a multi-purpose community care front desk;
  • Provision of a “one-stop Metro-wide” customer care service to all the customers of Ekurhuleni; and
  • Switchboard and call centre related services.
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