Ekurhuleni Metropolitan Municipality has introduced the concept of Customer Care Centre for your convenience. This one-stop service delivery point provides you with integrated access to services and information. The following services are rendered at all customer care centres:

• Payment and account-related services;
• Logging and following up of all complaints;
• Provision of information related to all services in the Metro;
• Liaison with and referral to line departments where necessary;
• Booking of facilities and services;
• Provision of a multi-purpose community care front desk;
• Provision of a “one-stop Metro-wide” customer care service to all the customers of Ekurhuleni; and
• Switchboard and call centre related services.

Germiston

• Area Manager: +2711-999-0461
• Billing (Admin & Enquiries): +2711-999-0418, +2711-999-0442, +2711-999-0448, +2711-999-0475
• Credit Control: +2711-999-1333, +2711-999-1335, +2711-999-1330, +2711-999-1329
• Property Valuation (Assessment Rates): +2711-999-0460, +2711-999-0437, +2711-999-0432, +2711-999-0416
• Clearances +2711-999-0465, +2711-999-0456, +2711-999-0457

Katlehong

• +2711- 999 1574 011 - 999 1394

List of areas in Germiston CCA:

Primrose, Marlands,Fisherhill,Homestead and Makause Dukathole informal Settlement, Marathon informal Settlement and Goodhope Informal Settlement Germiston CBD, Heriotdale, Delville, Tedstone, Klippoortjie and Lambton Dinwiddie, Castleview, VerwoerdPark, Wadeville and Elsburg Buhle Park, Klipoortjie, Rondebult, Rooikop Informal Settlement, Phumula and part of Leondale and Spruitview.