Residents 
Complaints
Complaints
Contact Us
Contact Ekurhuleni Metropolitan Council online, by email, phone; or visit one of our Customer Care Centres in person.
We would like to hear any complaints, issues or concerns you have about our services, actions or decisions.
Council Online
- Make a General Enquiry or Complaint to Council
- Submit Feedback about this Website
- Report an Error on this Website
When you report a problem we will respect and protect your personal information.
For more details visit Privacy, copyright, disclaimer.
Ekurhuleni Anti-Fraud and Corruption Hotline – 0800 102 20124 hours a day, 7 days a week
Call Centre - 0860 543 000 24 hours a day, 7
days a week
Life threatening emergencies - 011 458 0911 or 1017724 hours a day, 7 days a week
Ward CouncillorsWard councillors play a central role in the communication process
between the communities they represent and the Council.
- Contact them as a last resort
Visit CouncilCustomer Care Centres
provide a full range of services including Payment and account-related
services, lodging and following up of all complaints, provision of
information related to all services in the Metro; liaison with and
referral to line departments where necessary; booking of facilities and
services; provision of a multi-purpose community care front desk;
provision of a “one-stop Metro-wide” customer care service to all the
customers of Ekurhuleni; and Switchboard and call centre related
services.
Find the locations, opening hours and services.