It is necessary that we indicate the level of service that our customers can expect from us. This level of service shall be applied consistently throughout every street, suburb and town within the City of Ekurhuleni and has a purpose beyond merely creating a ruler according to which our performance can be measured.
Revised June 2009
A small questions and answers brochure on motor vehicle licencing.
Payment made easy is the first in a series of guide booklets, which deals with the financial aspects of service delivery. Please note that this is a guide and not a detailed document of all bylaws and policies within Ekurhuleni.
Depending on how your meter is set-up you will be able to access only some of the functions
described in this manual. Options referred to in this manual include:
- Operation of the meter in Conventional Mode;
- Free Basic Water;
- Lifeline; and
- Special Needs – Indigent.