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Guide booklets

Please note that these are guides and not detailed documents of all bylaws and policies within Ekurhuleni. Instead, they provide answers to questions that are frequently asked by the communities. To view PDF files you must have Adobe Reader installed on your computer. Get Adobe Reader Now. Having problems viewing PDF files on this website? Please ensure you have the latest version of Adobe Reader installed.

Documents

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Customer standards booklet Customer standards booklet

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Date added: 06/28/2010
Date modified: 07/30/2010
Filesize: 1.81 MB
Downloads: 23057

It is necessary that we indicate the level of service that our customers can expect from us. This level of service shall be applied consistently throughout every street, suburb and town within the City of Ekurhuleni and has a purpose beyond merely creating a ruler according to which our performance can be measured.

Revised June 2009



 

Motor vehicle licencing FAQ Motor vehicle licencing FAQ

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Date added: 07/23/2010
Date modified: 07/26/2010
Filesize: 711.37 kB
Downloads: 11236

A small questions and answers brochure on motor vehicle licencing.

Payments made easy Payments made easy

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Date added: 07/26/2010
Date modified: 07/26/2010
Filesize: 766.52 kB
Downloads: 9296

Payment made easy is the first in a series of guide booklets, which deals with the financial aspects of service delivery. Please note that this is a guide and not a detailed document of all bylaws and policies within Ekurhuleni.

Water meter user manual Water meter user manual

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Date added: 05/11/2012
Date modified: 05/11/2012
Filesize: 981.97 kB
Downloads: 1489

Depending on how your meter is set-up you will be able to access only some of the functions
described in this manual. Options referred to in this manual include:

  • Operation of the meter in Conventional Mode;
  • Free Basic Water;
  • Lifeline; and
  • Special Needs – Indigent.