Ekurhuleni Metropolitan Municipality

Ekurhuleni Press Releases

Phasing out of tenants' accounts

Phasing out of tenants' accounts

With effect from 1 July 2017, Service accounts will only be opened in the name of the property owner, and not the tenant.

Existing tenant account will be phased out over a period of 18 months by the City of Ekurhuleni. This process has been implemented by various other metros.

The benefits of phasing out tenant accounts for the property owner are:

  • ØMinimising risk of accumulated services debt in respect of property.
  • ØOwner has full control and management of services rendered to and used on property.


As from 1 July 2017, new residential accounts will only be opened in the name of registered property owner.

The phasing out of tenant accounts will be done over a period of 18 months, as from 1 July 2017 and property owners will receive listing of linked tenant accounts.

With existing tenant accounts, the property owners must arrange to close linked tenant accounts within 18 months and ensure that all monies owed by tenants in respect of services accounts are paid or transferred to owners account.

Should the owner not arrange for closure of tenant accounts within the stipulated period of 18 months, services to property may be disconnected. Reinstatement of services will result in the owner being required to enter into a new service level agreement and increased deposit will be raised.

Residential tenant accounts will only be allowed where the person occupying the property qualifies for indigent support in respect of the Indigent Support Policy and administrators of child-headed households. This also applies in cases where accounts are under legal administration, liquidation, sequestration or deceased estates.

Business tenant accounts, on written request by property owner, will be allowed in respect of business properties as reflected in the published valuation roll. This includes government, provincial or municipal debtor groups, and registered indigents and child headed households.

Detailed phasing out process and criteria is available from your Customer care Centre and comments with regards to the process may be submitted in writing to the Divisional Head: Revenue, Private Bag X66, Benoni, 1500, before 15 June 2017.