The change of bank has not affected customer's ability to pay their municipal accounts as all payments made are redirected to the City's mask account.
The City of Ekurhuleni is in contract with Nedbank, which has been effective since September 2015 following a tender process that was awarded in the 2015/16 financial year.
To minimise the inconvenience to over three million Ekurhuleni customers, payments made into ABSA, Standard Bank and First National Bank accounts are received and recorded as these accounts have not been closed.
"To ensure that the City's payment level is sustained and prevent customers from being in unduly arrears no accounts have been cancelled.
"For security reasons customers are encouraged to visit or contact their rates offices at their nearest customer care center to receive Nedbank's account details where payments can be made," said Ekurhuleni spokesperson Themba Gadebe.
Customers who prefer to pay through electronic funds transfer can do so through most banks - Nedbank, ABSA, Standard Bank and FNB branches across Ekurhuleni.
Alternatively, payments can be made through the e- siyakhokha online payment system at www.e-siyakhokha.co.za as well as third party vendors such as Checkers and Pick 'n Pay.