City of Ekurhuleni

Ekurhuleni Press Releases

WASTE COLLECTION SERVICE AUDIT

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WASTE COLLECTION SERVICE AUDIT

Starting on 10 July, the City will conduct an audit on its waste collection service over the next six months.

Delta Built Environment Consultants (Pty) Ltd (Delta BEC) is appointed to carry out the audit in formalised households and businesses in the following areas:

Customer Care Area

        Wards

Alberton

        22,23,28,32,34

Boksburg

        37,38,39,53,94

Germiston

        17,20,21,33,35,36,92,93

Vosloorus

       42,43,44,45,46,47,64,95

Katlehong 1

       40,41,48,49,50,51,55

Katlehong 2

       59,60,61,62,63,101

Thokoza

       52,54,56,57,58

This campaign is coined 'Siyahlanganisa', which means 'to gather information, together with the community'. The audit will see door-to-door surveys at all households and businesses in order to understand the waste service that is currently rendered and to establish if all households and businesses were issued with the new 240lℓ wheelie bin.

The information required during the audit regarding the individual premises/service points includes:

Full name of owner/occupier

Physical address

Postal address

Telephone numbers

Work, home and cellular phone

Fax number

E-mail address

ID number

Municipal Account Number

Stand size

Property value

Type of services rendered (Plastic, 240ℓ bin, 85l bin, Skip) by waste management services

Number of services rendered by waste management services

Number of EMM marked 240ℓ bins where applicable

Number of non-EMM marked 240ℓ bins where applicable

Number of 240ℓ bins per consumer unit

Zoning and use of property

Tariff category for waste management services

Amount billed for waste management services

Applicable amount supposed to be billed

Township promulgation status.

Benefits

The audit will benefit both residents and business as well as the City by providing accurate and updated owner billing information, providing close to 250 job opportunities for the duration of the audience and will help the City improve waste management services rendered.

In addition, it will provide the City with information for future studies and give an overview of the quality of waste management services provided to communities.

Identification

Field workers who will go door-to-door can be identified through their attire which is branded with the City of Ekurhuleni logo and the project name - Siyahlanganisa'. The field workers' name tags will also include their name, supervisor's name and number as well as the customer care centre's contact details (0860 543 000).

Capturing of data in the field is done using smart forms on mobile devices. The applications used to create the forms and capture the data are called Device Magic. Data collected is verified through spatial, photographic and desktop verification. 

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