The Office of the HoD Service Delivery is responsible for the overall smooth running of operations in departments, including Customer Relations Management Department, and monitoring of service delivery.
Tel: 011 999 1968
CRM (Customer Relations Management)
CRM deals with the overall management and integration of customer relations within the City. The simple Customer Relations Management Operating Model adopted by the department is demonstrated as follows: Guided by the Customer Relationship Policy known as the Customer Services Charter, the CRM Department monitors service delivery performance of other departments by ensuring that they comply with their service standards as approved by Council in addressing service delivery breakdowns.