Customer Care Centres

Ekurhuleni Metropolitan Municipality has introduced the concept of Customer Care Areas for your convenience. This one-stop service delivery point provides you with integrated access to services and information. The following services are rendered at all customer care areas:

  • Payment and account-related services;
  • Lodging and following up of all complaints;
  • Provision of  information related to all services in the Metro;
  • Liaison with and referral to line departments where necessary;
  • Booking of facilities and services;
  • Provision of a multi-purpose community care front desk;
  • Provision of a “one-stop Metro-wide” customer care service to all the customers of Ekurhuleni; and
  • Switchboard and call centre related services.

These centres are open weekdays from 08h00 to 16h00 except for Wednesday when they open at 09h00.

Alberton Customer Care Centre

Alberton Customer Care Centre

Address: Alwyn Taljaard Street, Alberton, 1449
Tel: +2711-999-2100
Customer Relations Manager (CRM): Stephen Nowatha
Email:
CRM Telephone: 011 999 2463

Benoni Customer Care Centre

Benoni Customer Care Centre

Address: Corner Tom Jones street and Elston Avenue, Benoni, 1501
Tel: +2711-999-6322
Fax: +2711-741-6312
Customer Relations Manager (CRM): Helen Naidoo
Email Address:
CRM Tel: 011 999 7356

Boksburg Care Centre Centre

Boksburg Care Centre Centre

Address: Trichardt street, Boksburg, 1460
Telephone: +2711-999-5100
Fax: +2711-899-4467
Customer Relations Manager (CRM): Lidia Joubert
Email:
CRM Tel: 011 999 8002

Brakpan Customer Care Centre

Brakpan Customer Care Centre

Address: Corner Escombe road and Elliot Avenue, Brakpan, 1541
Tel: +2711-999-8068
Fax: +2711-999-8152
Customer Relations Manager (CRM): Mzwakhe Nkambule

Daveyton Customer Care Centre

Daveyton Customer Care Centre

Address: Corner Eiselen street and Mocke Street, Daveyton, 1520
Tel: +2711-999-6300
Fax: +2786-633-9205
Customer Relations Manager (CRM): Marothi Ramahuta
Email:
CRM Tel: 011 999 7357

Duduza Customer Care Centre

Duduza Customer Care Centre

Address: 3001 Nala Street, Nigel, 1496
Tel: +2711-999-9050
Fax: +2711-999-9377
Customer Relations Manager (CRM): Isaac Bangilizwe
Email:
CRM Telephone: 011 999 9303

Edenvale Customer Care Centre

Edenvale Customer Care Centre

Address: Corner Van Riebeeck and Hendrik Potgieter, Edenvale, 1609
Tel: +2711-999-2900
Fax: +2711-456-0238
Customer Relations Manager (CRM): Xolisile Tshabalala
Email:
CRM Tel: 011 999 1520

Etwatwa Customer Care Centre

Etwatwa Customer Care Centre

Address: Corner Eiselen street and Chris Hani Drive, Etwatwa
Tel: +2711-999-6300
Fax: +2711-999-7100
Customer Relations Manager (CRM): Mmabatho Rantho
Email:
CRM Tel: 011 999 4522

Germiston Customer Care Centre

Germiston Customer Care Centre

Address: 78C President street, Germiston, 1401
Tel: +2711 999-1664 / 0520
Fax: +2786 633 4692
Customer Relations Manager (CRM): Vacant

Katlehong 1 Customer Care Centre

Katlehong 1 Customer Care Centre

Address: 2098 Masakhane Street, Katlehong, 1431
Tel: +2711-999-0001
Fax: +27011-999-1756
Customer Relations Manager (CRM): Teboho Ncheke
Email:
CRM Tel: 011 999 1411

Katlehong 2 Customer Care Centre

Katlehong 2 Customer Care Centre

Address: 335 Sontonga Street, Katlehong, 1431
Tel: +2711-999-1553
Fax: +2786-621-9946
Customer Relations Manager (CRM): Vusi Mdebe
Email:
CRM Tel: 011 999 9571

Kempton Park Customer Care Centre

Kempton Park Customer Care Centre

Address: Corner C.R.Swart Road and Pretoria Road, Kempton Park, 1619
Tel: +2711-999-3519
Fax: +2711-975-1484
Customer Relations Manager (CRM): Vacant

Kwa Thema Customer Care Centre

Kwa Thema Customer Care Centre

Address: Corner Moshoeshoe and Tshaka Street, Kwa-Thema
Tel: +2711-999-8300
Fax: +2711-999-8839
Customer Relations Manager (CRM): Andries Nkabinde
Email:
CRM Tel: 011 999 8915

Nigel Customer Care Centre

Nigel Customer Care Centre

Address: 145 Hendrik Verwoerd Street, Nigel, 1491
Tel: +2711-999-9050
Fax: +2711-814-4972
Customer Relations Manager (CRM): Rebotile Motau
Email:
CRM Tel: 011 999 4705

Springs Customer Care Centre

Springs Customer Care Centre

Address: Corner Plantation Road and South Main Reef Road, Springs, 1559
Tel: +2711-999-8300
Fax: +2711-999-8728
Customer Relations Manager (CRM): Ace Phiri
Email:
CRM Tel: 011 999 8517

Tembisa 01 Customer Care Centre

Tembisa 01 Customer Care Centre

Address: Corner George Nyanga and Andrew Mapheto Drive, Tembisa
Tel: +2711-999-4800
Fax: +2786-636-5096
Customer Relations Manager (CRM): Deborah Marumo
Email:
CRM Tel: 011 999 4327

Tembisa 2 Customer Care Centre

Tembisa 2 Customer Care Centre

Address: 9044 Corner Solomon Mahlangu Drive and Madiba Drive, Tembisa, 1632
Tel: +2711-999-4800
Customer Relations Manager (CRM): Aubrey Lesiba Langa
Email:

Thokoza Customer Care Centre

Thokoza Customer Care Centre

Address: 3521 Moepshe Street, Thokoza, 1426
Customer Relations Manager (CRM): Fuzile Booi
Email:
CRM Tel: 011 999 2796

Tsakane Customer Care Centre

Tsakane Customer Care Centre

Address: 10890 Zulu Street, Tsakane, 1550
Customer Relations Manager (CRM): Lorraine Mokgatle
Email:
CRM Tel: 011 999 3111

Vosloorus Customer Care Centre

Vosloorus Customer Care Centre

Address: Barry Marais Road, Boksburg
Tel: +2711-999-5100
Fax: +27011-437-2122
Relations Manager (CRM): Sipho Mahlare
Email:
CRM Tel: 011 999 5742