Customer Care Centres
Ekurhuleni Metropolitan Municipality has introduced the concept of Customer Care Areas for your convenience. This one-stop service delivery point provides you with integrated access to services and information. The following services are rendered at all customer care areas:
- Payment and account-related services;
- Lodging and following up of all complaints;
- Provision of information related to all services in the Metro;
- Liaison with and referral to line departments where necessary;
- Booking of facilities and services;
- Provision of a multi-purpose community care front desk;
- Provision of a “one-stop Metro-wide” customer care service to all the customers of Ekurhuleni; and
- Switchboard and call centre related services.
These centres are open weekdays from 08h00 to 16h00 except for Wednesday when they open at 09h00.
Alberton Customer Care Centre
Address: Alwyn Taljaard Street, Alberton, 1449
Tel: +2711-999-2100
CRM Telephone: 011 999 2643
Benoni Customer Care Centre
Address: Corner Tom Jones street and Elston Avenue, Benoni, 1501
Tel: +2711-999-6322
Fax: +2711-741-6312
Customer Relations Manager (CRM): Gift Mashiya
Email Address:
CRM Tel: 011 999 9358
Brakpan Customer Care Centre
Address: Corner Escombe road and Elliot Avenue, Brakpan, 1541
Tel: +2711-999-8068
Fax: +2711-999-8152
Customer Relations Manager (CRM): Rebotile Motau
Email:
CRM Telephone: 011 999 3694
Edenvale Customer Care Centre
Address: Corner Van Riebeeck and Hendrik Potgieter, Edenvale, 1609
Tel: +2711-999-2900
Fax: +2711-456-0238
Customer Relations Manager (CRM): Khosi Dlamini
Email:
CRM Tel: 011 999 1520
Etwatwa Customer Care Centre
Address: Corner Eiselen street and Chris Hani Drive, Etwatwa
Tel: +2711-999-6300
Fax: +2711-999-7100
Customer Relations Manager (CRM): Deborah Marumo
Email:
CRM Tel: 011 999 3678
Katlehong 2 Customer Care Centre
Address: 335 Sontonga Street, Katlehong, 1431
Tel: +2711-999-1553
Fax: +2786-621-9946
Customer Relations Manager (CRM): Sonya Kraai
Email:
CRM Tel: 011 999 5014
