City of Ekurhuleni

Ekurhuleni Press Releases

MAYOR MASINA WELCOMES GCRO QUALITY OF LIFE SURVEY 2017/2018 FINDINGS

Mayor-Masina

 Executive Mayor Cllr Mzwandile Masina has welcomed the Gauteng Region Observatory (GCRO) Quality of Life Survey (QoL) 2017/2018 which places the City as the "Best Performing Metro in Gauteng Province".

The GCRO conducts a QoL surveys every two years in order to track perceptions and mega trends on social, economic and governance issues across Gauteng City Region.

Mayor Masina said, "We are encouraged by the findings of the GCRO QoL 2017/2018. Since assuming office in 2016, we have set out to build a stable ANC-led coalition government, which is pro-poor and obsessed with quality service delivery. The results of the survey are a testament to the fact that the ANC led Government in Ekurhuleni delivers."

The QoL 2017/2018 revealed that in terms of Satisfaction with Services, the City of Ekurhuleni was ranked number one, ahead of both the City of Johannesburg and the City of Tshwane.

"Our Siyaqhuba Accelerated Service Delivery programme is increasing our efficiency in dealing with service delivery challenges timeously. The launch of the My Ekurhuleni Mobile App has also empowered the citizens of Ekurhuleni with the ability to act as the eyes and ears of the City in reporting service delivery issues. We are constantly looking for innovative ways to service our citizens and decrease the time it takes to deal with service delivery issues. There is still a lot of room for improvement, but we are delighted to be the number one metro in terms of delivering services to our people," said Mayor Masina.

Speaking yesterday at the release of the 5th Edition of Gauteng Region Observatory (GCRO) Quality of Life Survey at the University of Johannesburg, Premier David Makhura commended the City for its outstanding service delivery performance.

"Across various services, Ekurhuleni metro has seen steady improvements to the point where it is now the best performing metro. Of all our metro's the survey shows that the City of Ekurhuleni is doing well. I commend Mayor Mzwandile Masina for his good work," the premier said.

The City surpassed its neighbouring metros attaining 66%, while City of Johannesburg and Tshwane trailed behind by 63% and 56% respectively.


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