Mobile App launched for interactive service delivery
The City of Ekurhuleni, in collaboration with Vodacom, on Thursday, 19 July, launched the My Ekurhuleni App at the Katlehong Customer Care Centre designed to allow citizens to communicate challenges related to service delivery in their communities at just a click of a button.
The mobile solution, among others, provides the municipality with a real-time two-way communication engagement platform with citizens to report and resolve service delivery issues from burst water pipes, power outages to navigate any information imaginable at their convenience.
In bridging the digital divide, citizens with basic and feature phones will also be able to use their mobile devices to report service delivery issues via a USSD (*134*30263) option, at no cost, and those using smartphones can log queries through the mobile app at minimal data costs as the App is light on data charges.
My Ekurhuleni App is the first services App that encompasses all key local government services such as making burial site requests, reporting potholes, locating municipal and state facilities and the City's contact directory.
The City's Chief Information Officer Tumelo Kganane said, "The App is convenient to use because it uses GPS to show everything around the City, including other government facilities such as Home Affairs offices, schools and police stations. Users can also monitor the status of their queries and other queries in their vicinity. It also has a search engine that can find City forms that residents normally get from the website or at service points. Residents can basically interface with the City from the comfort of their own homes."
The App is set to reduce high caller volumes at the call centre, but does not replace the already existing reporting methods such as walk-ins and the call centre.