Customer Care Centres

Ekurhuleni Metropolitan Municipality has introduced the concept of Customer Care Areas for your convenience. This one-stop service delivery point provides you with integrated access to services and information. The following services are rendered at all customer care areas:

Payment and account-related services;
Lodging and following up of all complaints;
Provision of information related to all services in the Metro;
Liaison with and referral to line departments where necessary;
Booking of facilities and services;
Provision of a multi-purpose community care front desk;
Provision of a “one-stop Metro-wide” customer care service to all the customers of Ekurhuleni; and
Switchboard and call centre related services.

These centres are open weekdays from 08h00 to 16h00 except for Wednesday when they open at 09h00.

Alberton Customer Care Centre

Address: 1 Alwyn Taljaard Avenue, Alberton, 1449
Tel: +2711-999-2100
Customer Relations Manager (CRM): Khosi Dlamini
Email: khosi.dlamini@ekurhuleni.gov.za
CRM Tel: 011 999 0658/2489

Benoni Customer Care Centre

Address: Corner Tom Jones street and Elston Avenue, Benoni, 1501
Tel: +2711-999-6322
Fax: +2711-741-6312
Customer Relations Manager (CRM): Deborah Marumo
Email: deborah.marumo@ekurhuleni.gov.za
CRM Tel: 011 999 3678/1528

Boksburg Care Centre Centre

Address: Trichardt street, Boksburg, 1459
Telephone: +2711-999-5100
Fax: +2711-899-4467
Customer Relations Manager (CRM): Aubrey Langa
Email: aubrey.langa@ekurhuleni.gov.za
CRM Tel: 011 999 1411/5645

Brakpan Customer Care Centre

Address: Corner Escombe road and Elliot Avenue, Brakpan, 1541
Tel: +2711-999-8068
Fax: +2711-999-8152
Customer Relations Manager (CRM): Helen Naidoo
Email: helen.naidoo@ekurhuleni.gov.za
CRM Telephone: 011 999 3694/7900

Daveyton Customer Care Centre

Address: Corner Eiselen street and Mocke Street, Daveyton, 1520
Tel: +2711-999-6300
Fax: +2786-633-9205
Customer Relations Manager (CRM): Vusi Mbede
Email: vusi.mbede@ekurhuleni.gov.za
CRM Tel: 011 999 9358/5669

Duduza Customer Care Centre

Address: 3001 Nala Street, Nigel, 1496
Tel: +2711-999-9050
Fax: +2711-999-9377
Customer Relations Manager (CRM): Fortune Mahano
Email: fortune.mahano@ekurhuleni.gov.za
CRM Telephone: 011 999 9079

Edenvale Customer Care Centre

Address: Corner Van Riebeeck and Hendrik Potgieter, Edenvale, 1609
Tel: +2711-999-2900
Fax: +2711-456-0238
Customer Relations Manager (CRM): Bafana Zemo
Email: bafana.zemo@ekurhuleni.gov.za
CRM Tel: 011 999 4956/3352/3314

Etwatwa Customer Care Centre

Address: Corner Eiselen street and Chris Hani Drive, Etwatwa
Tel: +2711-999-6300
Fax: +2711-999-7100
Customer Relations Manager (CRM): Vusi Mbede
Email: vusi.mbede@ekurhuleni.gov.za
CRM Tel: 011 999 9358/7540

Germiston Customer Care Centre

Address: 78C President street, Germiston, 1401
Tel: +2711 999-1664 / 0520
Fax: +2786 633 4692
Customer Relations Manager (CRM): Stephen Nowatha
Email: stephen.nowatha@ekurhuleni.gov.za
CRM Telephone: 011 999 3974/1964

Katlehong 1 Customer Care Centre

Address: 2098 Masakhane Street, Katlehong, 1431
Tel: +2711-999-0001
Fax: +27011-999-1756
Customer Relations Manager (CRM): Themba Thebe
Email: themba.thebe@ekurhuleni.gov.za
CRM Tel: 011 999 5618/0793

Katlehong 2 Customer Care Centre

Address: 335 Sontonga Street, Katlehong, 1431
Tel: +2711-999-0001
Fax: +27011-999-1756
Customer Relations Manager (CRM): Pappa Mokebe
Email: pappa.mokebe@ekurhuleni.gov.za
CRM Tel: 011 999 0658/1553

Kempton Park Customer Care Centre

Address: Corner C.R.Swart Road and Pretoria Road, Kempton Park, 1619
Tel: +2711-999-3519
Fax: +2711-975-1484
Customer Relations Manager (CRM): Makhosazana Dhladhla
Email: makhosazana.dhladhla@ekurhuleni.gov.za
CRM Telephone: 011 999 2906/3496

Kwa Thema Customer Care Centre

Address: Corner Moshoeshoe and Tshaka Street, Kwa-Thema
Tel: +2711-999-8300
Fax: +2711-999-8839
Customer Relations Manager (CRM): Andries Nkabinde
Email: andries.nkabinde@ekurhuleni.gov.za
CRM Tel: 011 999 3694/8265

Nigel Customer Care Centre

Address: 145 Hendrik Verwoerd Street, Nigel, 1491
Tel: +2711-999-9050
Fax: +2711-814-4972
Customer Relations Manager (CRM): Fortune Mahano
Email: fortune.mahano@ekurhuleni.gov.za
CRM Tel: 011 999 9206

Springs Customer Care Centre

Address: Corner Plantation Road and South Main Reef Road, Springs, 1559
Tel: +2711-999-8300
Fax: +2711-999-8728
Customer Relations Manager (CRM): Xoli Tshabalala
Email: xolisile.tshabalala@ekurhuleni.gov.za
CRM Tel: 011 999 8470

Tembisa 01 Customer Care Centre

Address: Corner George Nyanga and Andrew Mapheto Drive, Tembisa, 1632
Tel: +2711-999-4800
Fax: +2786-636-5096
Customer Relations Manager (CRM): Isaac Bangilizwe
Email: isaac.bangilizwe@ekurhuleni.gov.za
CRM Tel: 011 999 8272/6659

Tembisa 2 Customer Care Centre

Address: 5846 Cnr Jabu Mdunge and Riverside Street, Winnie Mandela, Thembisa, 1632
Tel: +2711-999-4800
Customer Relations Manager (CRM): Isaac Bangilizwe
Email: isaac.bangilizwe@ekurhuleni.gov.za
CRM Tel: 011 999 8272/4576

Thokoza Customer Care Centre

Address: 3521 Moepshe Street, Thokoza, 1426
Customer Relations Manager (CRM): Colly Mohlala
Email: colly.mohlala@ekurhuleni.gov.za
CRM Tel: 011 999 1404/2145

Tsakane Customer Care Centre

Address: 10890 Nzima Street, Tsakane, 1550
Customer Relations Manager (CRM): Rebotile Motaug
Email: rebotile.motaug@ekurhuleni.gov.za
CRM Tel: 011 999 8915/8046

Vosloorus Customer Care Centre

Address: 1 George Makhubela, Boksburg
Tel: +2711-999-5100
Fax: +27011-437-2122
Customer Relations Manager (CRM): Mpho Tsekwa
Email:
CRM Tel: 011 999 5951