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For service related issues:

Service related issues refers to:

1. Electrical
  • Traffic lights damaged/out
  • Street lights out
  • Power failures
  • Loose power cables
  • Open distribution boxes
  • Electrical substations
  • Illegal connections
  • Cable theft
2. Water & Sewer
  • No water
  • Blocked sewers
  • Fire hydrants leaking
  • Water leaks
  • Missing manhole covers
  • Faulty water meters
  • Soiled/smelling water
  • Blocked storm water drains
3. Roads
  • Road signs missing
  • Road surfaces damaged
  • Faded road markings
  • Barriers damaged/missing
  • Cargo on roads
  • Spillage on road
  • Fallen tree obstructing traffic

For life threatening emergencies:

  • Provide the operator with what has happened and what help is needed
  • Give your full name and contact details
  • Provide the address (suburb, town, street address) and nearest landmark where the incident is eg in Gerry Street, Thembisa near the clinic.
  • Wait for the operator to finish assisting before hanging up and make sure you receive a reference number.

Life threatening issues refers to:

1. All Fires
  • Fires involving factories, businesses, residential, veld and motor vehicles and the like
  • Hazardous materials

2. Emergency Medical Assistance
  • Ambulance (emergency medical assistance)
  • Accident (vehicle, drowning, electrocution etc)
3. Metro Police
  • Accident/collisions
  • Traffic flow
  • Obstructions
  • Reckless driving
  • Hi-jacking
  • Theft/Armed robbery
  • Shooting incidents
  • Suspect vehicles and persons
  • Illegal gatherings
  • Electricity cable the illegal tampering
4. Disasters
  • Floods, wind and rainstorm damage
  • Sinkholes
  • Chemical spillage
  • Earthquakes

provide the call operator with::

  • The reason for your call and specify the kind of help you need
  •  Your name in full (spell it put if needed)
  • Your contact number/s
  • Your address and the nearest cross road (spell it out if needed)
  • The suburb and town where the problem is, eg Selection Park in Springs
  • The nearest landmarks to the issue eg across the road from the Engen garage

WAIT FOR THE OPERATOR TO FINISH before hanging up and make sure you:

  • Get a reference number which will help with follow ups
  • Always give as much information as possible to the operator
  • Get the name of the call centre operator

CALL 0860 543 000