Report It
For service related issues:
- Call Centre: 0860 543 000
- @CoE_Call_Centre
- call.centre@ekurhuleni.gov.za
- Via My CoE App
Service related issues refers to:
1. Electrical
- Traffic lights damaged/out
- Street lights out
- Power failures
- Loose power cables
- Open distribution boxes
- Electrical substations
- Illegal connections
- Cable theft
2. Water & Sewer
- No water
- Blocked sewers
- Fire hydrants leaking
- Water leaks
- Missing manhole covers
- Faulty water meters
- Soiled/smelling water
- Blocked storm water drains
3. Roads
- Road signs missing
- Road surfaces damaged
- Faded road markings
- Barriers damaged/missing
- Cargo on roads
- Spillage on road
- Fallen tree obstructing traffic
For life threatening emergencies:
- Provide the operator with what has happened and what help is needed
- Give your full name and contact details
- Provide the address (suburb, town, street address) and nearest landmark where the incident is eg in Gerry Street, Thembisa near the clinic.
- Wait for the operator to finish assisting before hanging up and make sure you receive a reference number.
Life threatening issues refers to:
1. All Fires
- Fires involving factories, businesses, residential, veld and motor vehicles and the like
- Hazardous materials
2. Emergency Medical Assistance
- Ambulance (emergency medical assistance)
- Accident (vehicle, drowning, electrocution etc)
3. Metro Police
- Accident/collisions
- Traffic flow
- Obstructions
- Reckless driving
- Hi-jacking
- Theft/Armed robbery
- Shooting incidents
- Suspect vehicles and persons
- Illegal gatherings
- Electricity cable the illegal tampering
4. Disasters
- Floods, wind and rainstorm damage
- Sinkholes
- Chemical spillage
- Earthquakes
WHEN LOGGING A SERVICE RELATED ISSUE,
provide the call operator with::
- The reason for your call and specify the kind of help you need
- Your name in full (spell it put if needed)
- Your contact number/s
- Your address and the nearest cross road (spell it out if needed)
- The suburb and town where the problem is, eg Selection Park in Springs
- The nearest landmarks to the issue eg across the road from the Engen garage
WAIT FOR THE OPERATOR TO FINISH before hanging up and make sure you:
- Get a reference number which will help with follow ups
- Always give as much information as possible to the operator
- Get the name of the call centre operator
CALL 0860 543 000
