Residents Reminded That Access to Health is a Right
The right to have access to health care services is a basic human right guaranteed by the Constitution. Thus, residents need to raise their concerns if they feel that right is violated.
In upholding this basic human right, residents visiting any of the City’s health facilities are encouraged not to leave a facility without their needs being attended to.
The MMC for Health and Social services Cllr, Nomadlozi Nkosi says, “No one should leave a clinic with unresolved issues.
“All health facilities have suggestion boxes and provide information on how to lay a complaint, and we encourage the community to make use of these channels so that the clinic head can address them,” added the MMC.
Complaints or suggestions should be directed to Head of the Department for Health in the City to ensure residents receive satisfactory service when visiting any of the local health facilities.
This is one of the city’s many ways of continuously improving customers’ experiences.