Service Delivery


The City of Ekurhuleni will soon implement a new meter reading system that has been developed to allow its customers to directly send their water and electricity meter readings to the City on time.

This is in line with the City’s vision of being a smart city and enhancing the customer experience of our residents.

The new system, and meter management solution will improve the City’s business processes ensuring that it delivers quality services optimally.

Consumers will be able to capture their meter readings through a mobile meter reading portal on the MyCoE App.  They will also be able to read their own meters on a regular basis as and when a cycle to read the meters is open.

Consumers will only need to take a picture of the readings and upload them on the mobile meter reading portal on the My CoE app.

The new system will assist in ensuring that all the data uploaded will be safeguarded and stored privately for each customer.

Benefits of the meter management solution include:

  • Eliminating data duplication;
  • The ability of the one-meter reader to read both water and energy meters per household;
  • The ability for customers to self-capture and submit meter readings accurately;
  • Ability to upload photos for audit and confirmation; and
  • Set GPS Coordinates for meters accurately associating the meter to the customer.

The usual meter readers will still continue reading both conventional electricity and water meters. They will be identified by means of an identification card issued by the accounting officer and it will have the contact details of the relevant official of the City who can authenticate the details of the meter readers. It will also bear the meter reader’s full details as well as a photograph.

The implementation time of the new meter reading system will be announced shortly.