PARTICIPATE IN PREPAID ELECTRICITY METER UPDATES

The City of Ekurhuleni continues to update its prepaid electricity meters in a quest to provide uninterrupted electricity supply to its customers. The project got underway in Edenvale and Nigel at the beginning of last month.

The City has already covered 78% of the meters in Edenvale and Nigel, and later this month the focus moves to Benoni, Springs and surrounding areas.

“The current electricity meters will automatically seize to work by 24 November 2024 owing to a date rollover problem, unless each individual meter is updated. This means residents will no longer be able to load electricity on them after the said deadline,” explains metro spokesman Zweli Dlamini.

“The Token Identifier (TID) rollover programme that the City is using to update the electricity meters will continue until 24 November 2024.”

Tokens that were purchased but not utilised before the deadline will be rendered invalid.

Members of the public are informed that to update, when making the first purchase of electricity after the system settings, a client will receive a receipt with three tokens on it that need to be entered in the sequence as printed on the receipt. The update takes about two minutes to process.

This change will affect all prepaid meters with 11 digits and not only the City of Ekurhuleni prepaid electricity meters.

The project will be moving to the following areas between August and October:

• August 2023 – Boksburg and Alberton;
• September 2023 – Kempton Park and Thembisa; and
• October 2023 – Brakpan and Germiston.

For more information about this migration, clients must log on to tidrollover.com or call on their nearest customer care centres (CCC).

Customer care centres can be called on the following numbers.