Service Delivery

Power Outages: Please Bear With Us

The City’s Energy Department requests customers to please be patient during this lockdown period as the City deals with the COVID-19 pandemic, which is affecting operations as more staff test positive and some go in to quarantine.

This results in delays in attending and resolving complaints as the department continues to work on skeleton staff. Customers are urged log calls with the call centre and receive reference numbers.

Street light repairs are not prioritised at this stage as all resources are directed to assist with power outages. Efforts will be made to shorten restoration times, but the department does not rule out the possibility of shutting down depots for a period of time should the need arise due to COVID-19 challenges.

Calls can be logged with the call centre through: