Service Delivery

Procedure to Follow When Logging A Call at The Call Centre

By Super User 946

The City of Ekurhuleni runs a 24/7 call centre to deal with service delivery issues, as well as a centre for all emergencies.

WHEN LOGGING A SERVICE RELATED ISSUE, provide the call operator with:

  • The reason for your call and specify the kind of help you need
  • Your name in full (spell it put if needed)
  • Your contact number/s
  • Your address and the nearest cross road (spell it out if needed)
  • The suburb and town where the problem is, eg Selection Park in Springs
  • The nearest landmarks to the issue eg across the road from the Engen garage

WAIT FOR THE OPERATOR TO FINISH before hanging up and make sure you:

  • Get a reference number which will help with follow ups
  • Always give as much information as possible to the operator
  • Get the name of the call centre operator

CALL 0860 543 000

IN CASE OF EMERGENCY, in a life threatening situation:

  • Provide the operator with what has happened and what help is needed
  • Give your full name and contact details
  • Provide the address (suburb, town, street address) and nearest landmark where the incident is eg in Gerry Street, Thembisa near the clinic.
  • Wait for the operator to finish assisting before hanging up and make sure you receive a reference number.

CALL 011 458 0911