Service Delivery

Social Work Services Available at Customer Care Centres

Social workers are an integral part of healthcare service, and their doors are always open to aid those who are in distress.

As the world observes March as World Social Work Month, the quality assurance manager at the City of Ekurhuleni’s Social Development Division Adelaide Twala urges residents to use the social services offered by the City.

“There are many social ills that people face daily, and no one should deal with those problems alone, especially when there are social workers who are available at the City’s customer care centres,” said Twala.

Twala further explained that people often shy away from talking about their problems or, at times, they delay getting assistance to resolve them because they think they need to pay private practitioners for assistance.

Furthermore, the City’s social workers also provide therapy sessions for rape victims and abused victims. Where necessary, a social worker may refer patients for external intervention.

Some of the services rendered by social workers include:

  • Capacity building programmes for women and children;
  • Enrichment workshops for unemployed youth;
  • Awareness and information programmes for the elderly;
  • Assistance with registration on the city’s indigent database;
  • Linking needy residents with poverty alleviation programmes in their communities.

Residents are encouraged to visit social workers’ offices at a customer care centre or call the office numbers below. 

Customer Care Area

Contact details

Cooperate office

011 999 2655


011 999 6906

Kwa Thema/Brakpan

011 999 6679


011 999 1787


011 999 2689


011 999 5578

Tembisa/Phomolong/Edenvale/ Bedfordview/Vusimuzi

011 999 6960